Terms & Conditions

TERMS AND CONDITIONS

New-flights.com s.r.o.
Effective date: 1 January 2026

1. Introductory Provisions
1.1. These Terms and Conditions govern the rights and obligations of New-flights.com s.r.o., with its registered office at Masarykova 427, 742 45 Fulnek, Czech Republic, Company ID No.: 21640343, registered in the Commercial Register maintained by the Regional Court in Ostrava under file No. C 96172/KSOS (the “Provider”), and any natural or legal person using the Provider’s digital service or subscribing to such service (the “User”).
1.2. These Terms and Conditions apply to the provision of a digital service made available through the Provider’s website www.new-flights.com and the related user account interface.
1.3. The Service is primarily intended for consumers. If the Service is purchased by a person acting within the scope of their business activity, trade, or profession, these Terms and Conditions shall apply accordingly, except for provisions that by law apply only to consumers.
1.4. These Terms and Conditions form an integral part of the agreement for the provision of the digital service concluded between the Provider and the User.
1.5. The current version of these Terms and Conditions is always available on the Provider’s website.

2. Definition of the Service
2.1. The Provider offers a digital information service focused on providing information about new airline routes (the “Service”).
2.2. The Service is provided exclusively online via a web interface and the User’s account.
2.3. The Service may include, in particular:
a) access to information regarding new airline routes,
b) updates, notifications, summaries, and other informational outputs,
c) supplementary content or functional modules if made available by the Provider as part of the Service.
2.4. The Service is provided in the English language. Customer support is also provided in English.
2.5. The Service does not constitute the sale of flight tickets, a booking system, a travel agency, a tour operator, or transport intermediation. The Provider does not guarantee the availability of any specific ticket, any specific fare, any specific flight, or the continuation of any specific airline route.
2.6. All information provided within the Service is for informational purposes only. Airlines, airports, booking systems, and other third parties may change their offers, prices, availability, routes, schedules, or conditions at any time. The User is responsible for verifying final terms, availability, and conditions directly with the relevant carrier, seller, or platform.

3. User Account
3.1. In order to use the Service, the User must create a user account.
3.2. The User is required to provide truthful, accurate, and up-to-date information during registration and when maintaining the account.
3.3. The User’s login credentials are confidential. The User is responsible for safeguarding their login details against misuse.
3.4. The user account is intended solely for one User. Account sharing with third parties is prohibited.
3.5. The number of devices from which the User may access the account is not generally fixed in advance. However, the Provider is entitled to monitor unusual or clearly abusive account use.
3.6. The Provider may temporarily restrict, suspend, or block an account if:
a) these Terms and Conditions are breached,
b) the account is misused,
c) there is reasonable suspicion of unauthorized account sharing, or
d) such action is necessary for security or operational reasons.

4. Conclusion of the Agreement
4.1. The presentation of the Service on the Provider’s website is for informational purposes only and does not constitute an offer to conclude a contract.
4.2. The User orders the Service via the online order form available on the website.
4.3. Before submitting the order, the User is given the opportunity to review and modify the entered data and to detect and correct any errors.
4.4. By submitting the order, the User confirms that they have read and agree to these Terms and Conditions.
4.5. The agreement is concluded when the Provider confirms receipt of the order and the payment for the selected subscription plan has been successfully processed, unless stated otherwise in a specific case.

5. Subscription Plans, Prices, and Payment Terms
5.1. The Provider offers, in particular, the following subscription plans:
a) quarterly subscription,
b) annual subscription.
5.2. The current prices of the individual subscription plans are always displayed in the order interface and in the current pricing section on the Provider’s website.
5.3. Prices may be displayed in different currencies depending on the country, location, website settings, or payment interface. The price and currency displayed to the User at checkout at the time of order confirmation are binding for that specific order.
5.4. Unless stated otherwise, all prices are displayed inclusive of applicable taxes.
5.5. Payment is processed via Stripe or another payment infrastructure provider that the Provider may use in the future.
5.6. Payment for the first subscription period is charged immediately upon purchase.
5.7. The Provider may issue invoices or payment confirmations in electronic form.

6. Automatic Renewal
6.1. The subscription is concluded for a fixed period corresponding to the selected subscription plan.
6.2. The subscription automatically renews for an identical subsequent period unless the User cancels it before the end of the current subscription period.
6.3. The fee for the next subscription period will be charged automatically upon renewal in the amount applicable to the relevant plan at the time of renewal, unless a price change has been communicated to the User in advance.
6.4. The User acknowledges that automatic renewal is an essential feature of the subscription-based Service.

7. Subscription Cancellation
7.1. The User may cancel the subscription at any time through their user account or any other interface designated by the Provider for subscription management.
7.2. Cancellation does not result in the immediate termination of the already paid subscription period. Access to the Service remains available until the end of the current paid period.
7.3. After the end of the paid subscription period, the subscription will not renew and access to the Service will terminate.
7.4. The Provider does not provide refunds for any unused portion of the subscription period after cancellation under this Article. This does not affect any mandatory rights of the User under applicable law, including consumer rights in the event of defective performance or where the law provides otherwise.

8. Access to the Service and Technical Requirements
8.1. The Service is made available after successful completion of the order and payment, usually without undue delay.
8.2. The Service is provided via a web interface. In order to use the Service, the User must have:
a) an internet connection,
b) a compatible web browser,
c) a suitable device capable of accessing the website and user account.
8.3. The Provider shall not be liable for unavailability or limited functionality of the Service caused by:
a) inadequate technical equipment of the User,
b) failure of the User’s internet connection,
c) third-party interference, or
d) circumstances beyond the Provider’s reasonable control.
8.4. The Provider is entitled to carry out maintenance, technical downtime, updates, and modifications of the Service.

9. Changes to the Service, Features, and Prices
9.1. The Provider is entitled to reasonably modify, develop, update, and adjust the Service, in particular for the following reasons:
a) improvement of functionality,
b) security or technical needs,
c) product development,
d) changes in the market, partners, or data sources,
e) legal or regulatory requirements.
9.2. The Provider may change the scope of content, individual features, the structure of the Service, the user interface, and the way information is presented, provided that the core nature of the agreed Service is not removed without reasonable justification.
9.3. The Provider may change subscription prices for future billing periods. The User will be informed of such change before it becomes effective, in particular after logging into their account or by another appropriate method.
9.4. If the User does not agree with a price change or a material change to the Service, the User may cancel the subscription before the change takes effect.

10. License and Rules of Use
10.1. Upon conclusion of the agreement and for the duration of the subscription, the User is granted a non-exclusive, non-transferable, time-limited right to use the Service for personal use only and solely within the scope corresponding to the purpose of the Service.
10.2. The User may not:
a) share the account with third parties,
b) provide third parties with access to the Service,
c) copy, systematically download, extract database content from, or otherwise bulk-collect content from the Service,
d) use bots, scrapers, automated tools, or any other means to extract data,
e) interfere with the technical security of the Service,
f) attempt reverse engineering, circumvention of restrictions, or disruption of the operation of the Service,
g) use the Service commercially without the Provider’s prior written consent.
10.3. Content within the Service is made available only through the user account. The User is not entitled to download, distribute, sell, license, or otherwise make such content available to third parties unless expressly stated otherwise.
10.4. All intellectual property rights to the Service, its content, databases, texts, graphics, trademarks, design, and related materials belong to the Provider or the relevant rights holders.

11. Defective Performance and Complaints
11.1. The Provider is responsible for ensuring that the Service is free from defects when made available and that, for the duration of the contractual commitment, it corresponds to the agreed characteristics and legal requirements.
11.2. The User may file a complaint if the Service is defective, in particular if:
a) it is not made available after proper payment,
b) it does not match the agreed description,
c) it does not function in the usual manner,
d) it contains serious or repeated technical defects, or
e) it is not provided to the extent agreed.
11.3. Complaints may be submitted only in writing by email to complaint@new-flights.com.
11.4. A complaint should include at least:
a) the User’s identification details,
b) the email used for registration or purchase,
c) a description of the defect,
d) the date on which the defect occurred,
e) screenshots or other supporting documents, if available.
11.5. The Provider shall assess and handle the complaint within a reasonable time, taking into account the nature of the Service and the reported defect.
11.6. If the complaint is justified, the User shall have the rights granted by applicable law, in particular the right to have the defect remedied, a reasonable price reduction, or, where provided by law, the right to withdraw from the agreement.

12. Consumer Right of Withdrawal and Immediate Access
12.1. If the User is a consumer, they generally have the right to withdraw from a distance contract within 14 days from the date the contract is concluded, unless this right is limited or lost under applicable law.
12.2. If the consumer expressly requests immediate access to the digital service before the expiry of the withdrawal period and acknowledges the consequences of such request during checkout, the consumer loses the right to withdraw from the contract to the extent permitted by applicable law.
12.3. If the Provider enables immediate access to the Service during the checkout process, the User must actively confirm before completing the order that:
a) they expressly request the provision of the Service before the expiry of the withdrawal period, and
b) they acknowledge that, to the extent permitted by applicable law, they thereby lose their right to withdraw from the contract.
12.4. This Article does not affect the consumer’s statutory rights in relation to defective digital service.

13. Termination by the Provider
13.1. The Provider may terminate the agreement or restrict access to the Service if the User materially breaches these Terms and Conditions.
13.2. A material breach includes in particular:
a) account sharing,
b) unauthorized provision of access to third parties,
c) misuse of the Service,
d) automated extraction of content,
e) interference with technical security,
f) use of the Service in violation of applicable law.
13.3. In such case, the User shall not be entitled to a refund of the subscription fee already paid for the current billing period, unless otherwise required by applicable law.

14. Liability and Limitation of Liability
14.1. The Provider shall not be liable for any decisions made by the User on the basis of information obtained through the Service.
14.2. The Provider shall not be liable for:
a) the content, products, or services of third parties,
b) changes in data published by third parties,
c) cancellation, limitation, or modification of flights or routes,
d) unavailability of reservation systems or third-party websites,
e) individual business terms of carriers, sellers, or platforms.
14.3. Nothing in these Terms and Conditions excludes or limits liability that cannot be excluded or limited under applicable law.

15. Personal Data Protection
15.1. Information on the processing of personal data is set out in a separate Privacy Policy published on the Provider’s website.
16. Communication
16.1. Unless otherwise stated, communication between the Provider and the User shall take place primarily by electronic means.
16.2. General support email: info@new-flights.com
16.3. Complaints email: complaint@new-flights.com
16.4. Notices concerning changes to the Service, prices, operation, or these Terms and Conditions may also be communicated within the user account after login.

17. Consumer Dispute Resolution
17.1. Consumers may have the right to out-of-court dispute resolution where required by applicable law. For consumers located in the Czech Republic, the competent body is generally the Czech Trade Inspection Authority.
17.2. This does not affect the User’s right to bring a claim before a competent court or authority.

18. Data Deletion
18.1. After the end of the subscription and termination of access to the Service, the Provider may retain the User’s account data and related stored data for up to 90 days, after which such data may be deleted in accordance with the Provider’s Privacy Policy and internal retention rules.
18.2. The User is responsible for ensuring that any information they may need is preserved before the end of access to the Service, unless applicable law requires otherwise.

19. Governing Law and Final Provisions
19.1. These Terms and Conditions and the contractual relationship between the Provider and the User shall be governed by the laws of the Czech Republic.
19.2. If the User is a consumer, this choice of law shall not deprive the User of the protection afforded by mandatory provisions of the law of the country in which the User has their habitual residence, where such provisions apply.
19.3. The Provider may amend or supplement these Terms and Conditions. The new version shall be published on the website or within the user account. For already concluded agreements, the version effective at the time of conclusion of the agreement shall apply, unless applicable law or the nature of the change requires otherwise.
19.4. If any provision of these Terms and Conditions is invalid, ineffective, or unenforceable, the validity of the remaining provisions shall remain unaffected.
19.5. These Terms and Conditions become effective on 1 January 2026.