Privacy Policy
PRIVACY POLICY
New-flights.com s.r.o.
Last updated: 1 January 2026
This Privacy Policy describes how New-flights.com s.r.o., with its registered office at Masarykova 427, 742 45 Fulnek, Czech Republic, Company ID No.: 21640343, registered in the Commercial Register maintained by the Regional Court in Ostrava under file No. C 96172/KSOS (“New-flights.com”, “we”, “us”, or “our”), collects, uses, stores, discloses, and otherwise processes your personal data when you visit www.new-flights.com (the “Website”), use our subscription-based digital service, create an account, purchase a subscription, contact us, or otherwise interact with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, subscriber, website visitor, or another individual whose personal data we process.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our Services, changes in law, operational changes, or changes in how we process personal data. If we make changes, we will publish the updated Privacy Policy on the Website and update the “Last updated” date above. Where required by applicable law, we will also take additional steps to notify you.
2. Who We Are
For the purposes of applicable data protection laws, and unless expressly stated otherwise, the controller of your personal data is:
New-flights.com s.r.o.
Masarykova 427
742 45 Fulnek
Czech Republic
Email: info@new-flights.com
A controller is the entity that determines the purposes and means of the processing of personal data.
3. How We Collect and Use Personal Data
To provide the Services, we collect personal data from different sources depending on how you interact with us.
In addition to the specific uses set out below, we may use personal data to communicate with you, provide and improve the Services, comply with legal obligations, enforce our Terms and Conditions, detect abuse or misuse, and protect the Website, our business, our users, and other persons.
4. What Personal Data We Collect
The types of personal data we collect depend on how you use the Website and Services.
4.1 Personal data collected directly from you
We may collect personal data that you provide directly to us, including:
• your name,
• email address,
• billing address,
• payment-related details necessary for billing and subscription administration,
• account login information,
• subscription plan details,
• communications you send to us,
• support requests,
• complaint-related information,
• any other information you voluntarily provide through the Services.
Some features of the Services require certain personal data. If you choose not to provide such data, you may not be able to use those features.
4.2 Personal data collected automatically
We may automatically collect certain information about your interaction with the Website and Services, including:
• IP address,
• browser type and version,
• device type,
• operating system,
• language settings,
• time zone,
• referring pages,
• pages viewed,
• clickstream data,
• timestamps,
• account activity,
• usage statistics,
• cookie identifiers and similar online identifiers.
We may collect this information using cookies, server logs, pixels, tags, analytics tools, and similar technologies.
4.3 Personal data obtained from third parties
We may receive personal data from third parties, including:
• payment service providers such as Stripe,
• hosting, infrastructure, and website support providers,
• analytics providers,
• customer support tools,
• fraud prevention and security providers,
• marketing or advertising partners, where applicable and permitted by law,
• service providers that help us operate the Website and Services.
For example, payment providers may send us confirmation that a payment has been completed, renewed, failed, refunded, or disputed. Stripe has its own privacy practices and may process personal data under its own privacy terms depending on the context.
5. Categories of Personal Data We Process
Depending on your use of the Services, we may process the following categories of personal data:
• identification data,
• contact data,
• account data,
• billing and transaction data,
• customer support and complaint data,
• technical and device data,
• usage data,
• marketing preference data,
• cookie and online identifier data.
We do not intentionally request or require special categories of personal data for ordinary use of the Services.
6. How We Use Your Personal Data
6.1 Provision of the Services
We use personal data to provide the Services to you, including to:
• create and manage your account,
• authenticate your access,
• process subscription purchases,
• process subscription renewals and cancellations,
• provide access to paid content and features,
• send account-related notices,
• send payment confirmations,
• administer billing,
• handle complaints,
• enforce our Terms and Conditions.
6.2 Customer support and communications
We use personal data to communicate with you and provide support, including to:
• respond to your inquiries,
• troubleshoot issues,
• process complaints,
• send service notices,
• inform you of operational, contractual, or policy changes.
6.3 Security, fraud prevention, and enforcement
We use personal data to protect the Website and Services, including to:
• detect suspicious activity,
• prevent unauthorized access,
• prevent account sharing and abuse,
• investigate potential fraud,
• monitor technical integrity,
• protect our rights, users, and business.
6.4 Improvement and analytics
We may use personal data and aggregated usage information to:
• understand how users interact with the Services,
• improve functionality,
• analyze performance,
• debug issues,
• develop new features,
• optimize user experience.
6.5 Marketing and promotions
Where permitted by law, we may use your personal data to send you marketing messages about our Services, offers, or updates. Where consent is required by applicable law, we will rely on your consent. You may opt out of marketing emails at any time using the unsubscribe mechanism in the email or by contacting us.
6.6 Compliance with law and legal protection
We may process personal data where necessary to:
• comply with legal and regulatory obligations,
• maintain tax and accounting records,
• respond to lawful requests by public authorities,
• establish, exercise, or defend legal claims.
7. Legal Bases for Processing
Where the GDPR or similar laws apply, we rely on one or more of the following legal bases for processing your personal data:
• performance of a contract, where processing is necessary to provide the Services to you,
• compliance with legal obligations, where processing is necessary to comply with applicable law,
• legitimate interests, where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms,
• consent, where we ask for and rely on your consent.
Under European data protection rules, individuals must be informed about the legal basis for processing and the rights available to them.
8. Cookies and Similar Technologies
Like many websites, we use cookies and similar technologies on the Website.
We use cookies and similar technologies to:
• operate and secure the Website,
• remember your preferences,
• maintain session functionality,
• measure traffic and engagement,
• analyze use of the Services,
• improve performance,
• support marketing or advertising features where applicable.
You can control cookies through your browser settings and, where applicable, through our cookie consent banner or preferences tool. Please note that blocking or removing certain cookies may affect the functionality of the Website or parts of the Services.
9. How We Disclose Personal Data
We may disclose personal data to third parties in the following circumstances:
• to service providers acting on our behalf, such as hosting providers, analytics providers, payment processors, communication providers, security providers, and customer support providers,
• to professional advisers such as lawyers, accountants, auditors, or consultants,
• to competent authorities, courts, regulators, or law enforcement where required by law or necessary to protect rights,
• in connection with a merger, acquisition, restructuring, financing, sale of assets, insolvency event, or similar transaction,
• to other parties where you have instructed us, requested us, or consented to the disclosure.
We may also disclose information where necessary to enforce our Terms and Conditions, investigate misuse, or protect the rights, property, or safety of New-flights.com, our users, or others.
10. Third-Party Websites and Services
The Website or Services may contain links to third-party websites, services, or platforms. If you follow such links, you should review their privacy notices and terms separately. We are not responsible for the privacy, security, or content practices of third parties.
11. Children’s Data
The Services are not directed to children, and we do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us and we will take appropriate action.
12. International Users and International Transfers
Because we operate online and serve users in multiple countries, your personal data may be processed in countries other than the country in which you live.
Your personal data may also be processed by third-party service providers operating internationally.
Where required by applicable law, and especially where personal data is transferred outside the EU/EEA to countries that are not subject to an adequacy decision, we rely on recognized safeguards such as the European Commission’s Standard Contractual Clauses or other lawful transfer mechanisms. The European Commission provides SCCs as one of the recognized transfer tools under the GDPR.
13. Data Security
We take reasonable technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorized use of your account.
14. Data Retention
We retain personal data for as long as necessary for the purposes described in this Privacy Policy, including to provide the Services, administer your account, comply with legal obligations, resolve disputes, and enforce agreements.
After the end of your subscription and termination of access to the Service, we may retain your account data and related stored data for up to 90 days, after which such data may be deleted, unless a longer retention period is required or justified by applicable law, fraud prevention, dispute resolution, tax/accounting obligations, or other legitimate reasons.
If we do not have a specific retention period for a particular category of data, we retain it according to the criteria required by applicable law, such as necessity, legal obligations, and the purpose of processing. Privacy notices should explain either the retention period or the criteria used to determine it.
15. Your Rights
Depending on where you are located and subject to applicable law, you may have some or all of the following rights in relation to your personal data:
• the right to be informed,
• the right of access,
• the right to rectification,
• the right to erasure,
• the right to restriction of processing,
• the right to data portability,
• the right to object,
• the right to withdraw consent where processing is based on consent,
• the right to lodge a complaint with a competent supervisory authority.
Under the GDPR, these rights include, among others, access, rectification, erasure, restriction, portability, and objection, subject to applicable conditions and exceptions.
These rights are not absolute and may be limited in certain cases as permitted by law.
16. How to Exercise Your Rights
If you would like to exercise any of your rights, or if you have questions about this Privacy Policy or our processing of personal data, you may contact us at:
Email: info@new-flights.com
We may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law.
17. Complaints About Privacy
If you have concerns or complaints about how we process your personal data, you may contact us at:
Email: info@new-flights.com
If you are not satisfied with our response, you may have the right to submit a complaint to the competent data protection authority in your jurisdiction.
18. Marketing Preferences
If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us. Even if you opt out of marketing messages, we may still send you non-marketing messages, such as account, billing, service, legal, or security-related communications.
19. Contact
If you have any questions about this Privacy Policy, our privacy practices, or your personal data, please contact us at:
New-flights.com s.r.o.
Masarykova 427
742 45 Fulnek
Czech Republic
Email: info@new-flights.com